PrivaCycle Support

Help with the app, privacy, and account questions.

Use this page to ask questions, report problems, request privacy help, or get subscription guidance for PrivaCycle. Please do not include menstrual cycle entries, symptoms, notes, or other sensitive health details in your support request.

Contact support

Send app support and privacy requests through the Banana Pancakes s.r.o. contact form. Include "PrivaCycle support" in the message.

Open contact form

What to include

  • Your device model and iOS version.
  • Your PrivaCycle app version.
  • A short description of the issue or question.
  • For subscription issues, say whether the purchase was monthly or annual.

Common Support Topics

Privacy and data requests

PrivaCycle is local-first and does not operate a developer backend for your cycle data. In most cases, access, correction, and deletion are controlled directly on your device or in your iCloud account if you enabled iCloud backup/sync.

For privacy questions, use the contact form and identify the request as "PrivaCycle privacy request." We may need enough information to understand and verify the request, but you should not send sensitive cycle logs or health notes.

Face ID and biometric unlock

Face ID is handled by iOS. PrivaCycle does not collect or store face data. The app receives only the iOS authentication result and uses it to unlock or keep locked your encrypted PrivaCycle data.

Subscriptions

Payments, renewals, refunds, and cancellation are handled through Apple. You can manage subscriptions in iOS Settings under your Apple Account subscriptions.

Registered developer

Banana Pancakes s.r.o.
Na Pomezi 910/2
Praha 5, 158 00
Czech Republic